Details About Our Policies
Our Choose-Your-Price Sliding Scale System
At Primitive Pursuits we are committed to making our programs available to as many people as possible. To this end, we generate scholarships via our choose-your-price sliding scale program costs, on a program-to-program basis. The base rate of our programs covers the cost of the program. Any payments above the base rate are tax-deductible donations to our scholarship fund. When filing for taxes Primitive Pursuits is listed under “Cornell Cooperative Extension” Tax ID #16-6072897.
To learn more about financial assistance, please visit our Scholarships page.
Common Online Payment Troubleshooting Tips
- Please login to your Account Portal on a computer (not smartphone or tablet)
- Use Firefox or Chrome as your browser (not Explorer or Safari)
- Wait at least 30 seconds after submitting your payment for the screen to change (there is no visual symbol showing that the credit card payment is processing).
- If the payment does not go through and you are on a computer using Firefox or Chrome, it may be that your credit/debit card has a past expiration date on file. Try entering your current card as a 'new' card in the Account Portal.
- Check with your bank to determine whether your account has enough balance to cover the payment.
- If you have gone through the above steps, please email us for additional assistance: firstname.lastname@example.org
Pick Up/Drop Off Policy:
If your child is late to be picked up (or is dropped off early) you will be charged $20 per instance. By making payment for our programs you agree to this policy and agree to be charged accordingly. We are unable to provide supervision outside of the times indicated when you signed up for the program.
Should you need to pick up or drop off during a program:
Our camps are unique in that our programming occurs away from the drop-off area. Due to this aspect of our programs, getting a child to the parking lot or getting them to their group during program time can require extra staff and/or a restructuring of that day’s planned activities. We understand that your family is busy and everyone has a lot going on! Advance notice helps our instructors maintain the program’s structure with minimal disruption.
Contact our office via email (primitivepursuitscamp@gmail.
As per NY State Health Department regulation, we require the most recent copy of all campers’ immunization records and keep this on file for the summer. As a camp operating under Cornell Cooperative Extension, the only exemptions from immunizations that we are allowed to accept are doctor-issued medical exemptions. We also collect immunization records from staff to keep on file for the summer. The Health Department mandates that we destroy these files after the summer and collect new records from families before camp starts the next summer. In this way, we keep our documents up-to-date.
If you require a receipt for program fees, please email email@example.com including the name of the account holder and the time period for which you need the receipt (eg. summer of 2019; fall of 2018). We do our best to respond within a week; in the busy summertime this may take longer.
Please look for registration status in your Account Portal. If you see "waitlist" then that participant is on the waitlist. Our registration software will not accept payment for a waitlisted participant. If a spot opens, we call and email the next waitlisted person and include a deadline for reply and payment arranged through the office. Our field staff cannot accept payments for programs.
Cancellations due to Weather and Other Acts of Nature
If a single-day program (such as a school-break day) is canceled due to inclement weather, we will credit your payment toward a future program or refund your payment minus a $15 processing fee. If a single day of an ongoing program (such as a week-long camp, Homeschool program, or after-school programs) is canceled, no refunds will be made.
We will cancel our programs if the Ithaca City School District cancels school due to snow or hazardous weather. We will cancel Afterschool if ICSD cancels after school programs due to snow or hazardous weather. If the program takes place on a school break day or holiday, we will cancel our programs if the Tompkins County sheriff declares that the roads are closed due to hazardous conditions. If there is a 2 hour delay, we will delay our program for 1 hour. As always, we encourage people to travel only when they feel it is safe. You can check here for current school and road closings.
Our programs may also be cancelled by mandate of the Department of Health or other such regulatory agencies in the case of disease outbreaks and other existing health hazards. We consider such causes to be acts of nature beyond our control, and therefore can not offer refunds for programs that are cancelled for these reasons. We are making an exception to this policy for 2020 summer camps. See below for details.
This section applies to cancellations and refund requests made by the Account Holder:
- In order for any program change or refund request to be considered, it must be made in writing through the Registrar, even if you have discussed this with another staff person, such as a field educator.
- The effective date of all refund requests is the date of the email notifying the Registrar of your request.
- Changes and refunds are NOT guaranteed and only the Registrar can process these changes.
- Epic Days and donations (amount paid above the base rate) are nonrefundable.
- If we are unable to approve a scholarship request which prevents you from participating in a program, all payments towards that program (even "non-refundable deposits") will be returned if you.
Please email firstname.lastname@example.org with your full name, phone number, the participant's name, the full program name(s), and the program start date(s).
No phone calls.
Refer to the program-specific policies below:
Academic Year (except Ithaca Forest Preschool):
- If you cancel 30 or more days prior to the program starting date, you are entitled to a full refund, minus the deposit & any donation above the sliding scale base rate.
- If you cancel between 14 and 30 days prior to the program starting date, Primitive Pursuits will retain half the program tuition, after the deposit & any donation above the sliding scale base rate.
- If you cancel fewer than 14 days prior to the program starting date or after the program has begun, there will be no refunds.
- Epic Day fees are non-refundable/transferable
Ithaca Forest Preschool:
- Deposits are nonrefundable. If you cancel after a program payment in full due date (in 2020-21 these dates are August 1st, November 1st, and February 1st), there are no refunds.
Summer 2020: All Summer Camp Programs
A deposit is due upon registration to reserve your spot!
As of June 2, we have changed our due date policies for refunds, transfers and payment deadlines. Instead of one early deadline (previously June 8th), see below for our extended Payment Due Dates:
- The extended Payment In Full date for Weeks 1 and 2 (camps starting June 29 and July 6) is now June 12th.
- The extended Payment In Full date for all other weeks is now June 26th.
We encourage you to complete payment several days before the deadline, in case of any unexpected technical difficulty. Be sure funds are available in the bank account, and use Firefox or Chrome on a computer (not phone/tablet) whenever you login to your Account Portal.
This is a time of great uncertainty.
This year, we have extended our Summer Camp 2020 refund/cancellation policy to better align with the needs of our community while staying true to the needs of our organization.
We recognize that this summer there will be two types of cancellations for summer camp enrollments:
- Family-initiated cancellations (including cancellations for individuals based on health and travel concerns related to COVID-19)
- Mandated COVID-19 cancellations (initiated by the Health Department or Primitive Pursuits as an organization). All mandated COVID-19 cancellations will be fully refundable to families if their camper is registered at the time of the cancellation.
Please see below for further information on family-initiated cancellations:
Any payments made above the base rate of camps are processed as tax-exempt donations and not included in refunds.
Through June 12th:
- If you choose to cancel you will be able to receive a refund. Please fill out our Cancellation Request Form to begin this process.
"Absolutely wonderful! Going to Primitive Pursuits opened my son up to a world that is an enormous part of who he is. He also teaches his friends, everything. So it’s not only an amazing experience for him, but it spreads beyond to all of his friends." E.G., Parent